Last Updated: July 20, 2026

Thank you for choosing Shanghai Dynatech Industrial (“Company,” “we,” “us,” or “our”). This Shipping & Delivery Policy outlines our fulfillment procedures, dispatch timelines, shipping terms, and customer responsibilities for all orders placed through our e-commerce platform.

By placing an order on our website, you (“Customer,” “Buyer,” or “Importer of Record”) agree to the terms outlined below.

1. COMPANY INFORMATION & DISPATCH LOCATION

All orders are processed, packaged, and dispatched directly from our primary warehouse facility located in Shanghai, China:

  • Company Name: Shanghai Dynatech Industrial

  • Registered Address: Room E-477 3/F, Rushan Road, Shanghai Pilot Free Trade Zone 200120, China

  • Customer Support Email: sales@dynatechindustrial.com

2. ORDER PROCESSING & DISPATCH TIMELINE

  • Dispatch Timeframe: All in-stock orders are processed and prepared for shipment within 3 to 5 business days (Monday through Friday, excluding public holidays in China) following receipt of full payment.

  • Order Tracking: Once your shipment is handed over to our international logistics carrier (e.g., DHL, FedEx, UPS, or specialized freight forwarders), you will receive an automated email containing your tracking number and carrier details.

  • Delivery Estimates: Actual transit time depends on your destination country, selected shipping method, and customs processing speeds. Standard international transit typically ranges from 7 to 18 business days after dispatch.

3. INTERNATIONAL SHIPPING & CUSTOMS TERMS (DAP / INCOTERMS)

Unless explicitly agreed upon otherwise in writing during checkout, all international orders are shipped under DAP (Delivered At Place) terms (Incoterms 2020).

  • Vendor Responsibility: Shanghai Dynatech Industrial is responsible for export clearance in China, packaging, and transporting the goods to the designated destination address.

  • Buyer Responsibility: The customer is solely responsible for all import formalities, customs clearances, local import taxes (VAT/GST), customs duties, tariffs, and administrative handling fees levied by customs or courier authorities in the destination country.

4. CUSTOMER RESPONSIBILITIES: IMPORTATION & COMPLIANCE

When purchasing products from an overseas supplier, you act as the Importer of Record in your home jurisdiction.

A. Fulfilling Domestic Import Regulations

It is the sole responsibility of the Customer to fulfill all domestic import requirements mandated by their destination country’s government, customs office, or trade authorities. This includes, but is not limited to:

  • Paying all applicable import duties, customs fees, and value-added taxes (VAT/sales tax) upon arrival.

  • Providing personal identification numbers, Tax ID numbers, or EORI numbers to customs brokers or carriers when requested for clearance.

  • Managing and covering any additional warehouse storage fees or demurrage charges resulting from delays in customer-side customs clearance.

B. Product Regulatory Compliance & Market Authorization

Important Legal Notice: Shanghai Dynatech Industrial sells industrial and professional equipment globally. Due to variations in regulatory frameworks across different countries and medical/dental boards:

  • It is the exclusive responsibility of the Customer to verify, before purchase, whether the ordered products are legally permitted to be imported, marketed, resold, or used in their home country or operating jurisdiction.

  • The Customer must ensure compliance with local health regulations, registration directives, or certification standards (such as FDA approvals in the US, CE marking/MDR requirements in the EU, or local dental board authorizations).

  • Shanghai Dynatech Industrial accepts no liability, financial or legal, for shipments that are seized, rejected, delayed, fined, or destroyed by customs or regulatory agencies due to non-compliance with domestic product regulations.

5. REFUSAL OF DELIVERY, UNCLAIMED SHIPMENTS & CUSTOMS SEIZURES

If a shipment cannot be delivered or is held/rejected by local authorities due to customer non-compliance, the following rules apply:

  1. Refusal to Pay Customs Duties/Taxes: If you refuse a package or fail to pay the required import duties/VAT levied by your local authorities, the package may be returned to us or abandoned by the carrier.

  2. Regulatory Seizures: If a package is confiscated, seized, or destroyed by foreign customs authorities because the product is unauthorized, restricted, or prohibited in your country, no refunds or replacements will be issued.

  3. Return Shipping & Handling Costs: If an undeliverable or refused shipment is returned to our facility in Shanghai, the customer remains responsible for all original shipping costs, return freight charges, and any customs penalties incurred. These expenses will be deducted from any potential refund issued for the returned items.

6. SHIPPING DAMAGE, LOSS & INSPECTION

  • Inspection Upon Arrival: Upon receiving your delivery, please inspect the external packaging immediately for visible damage before signing the carrier’s receipt.

  • Damaged or Missing Goods: If your items arrive damaged or incomplete, you must notify the carrier immediately and contact our support team at sales@dynatechindustrial.com within 48 hours of delivery. Please provide photos of the outer box, shipping label, and damaged contents so we can open a claim with the freight provider.

  • Lost Shipments: A shipment is considered lost if it exceeds 30 business days from the dispatch date without tracking updates. In such cases, we will initiate a formal investigation with the carrier to resolve or replace the shipment.

7. CONTACT US

If you have questions regarding our dispatch schedules, shipping methods, or international delivery policies, please reach out to our logistics team:

Shanghai Dynatech Industrial

Room E-477 3/F, Rushan Road
Shanghai Pilot Free Trade Zone 200120
China

  • Email: sales@dynatechindustrial.com

  • Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (CST / UTC+8)