Refund Policy

Shanghai Dynatech Industrial


Our policy lasts 14 days. If 14 days have gone by since you received your purchase , you will no longer be eligible and won’t be able to receive a refund. We will use Courier`s Proof of Delivery to track the exact day you have received the item(s). We encourage our customers to try the product (or service) in the first two weeks after their purchase to ensure it fits your needs.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Consumables

There are certain situations where only partial refunds are granted or denied:

  • Any item not in its original condition is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 14 days after delivery
  • Import of any purchased product is not allowed in our country (refunds are denied)

Refunds (if applicable)
After we receive your item, our team of professionals will inspect it and process your refund. The money will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement, within a certain amount of days.

Sale items (if applicable)
Only regular-priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to:

208, Jiazhou Rd., Room 203, Shanghai Zip Code 200040, China.

Import Limitations
In some countries, the import of MD (Medical Devices) is strictly regulated. This means that you might not be allowed to clear the purchased good(s) from the local Customs Bureau and your purchase will not be delivered. We cannot, in this case, consider any refund.
As a buyer, it’s your responsibility to check which local customs, and import charges may apply and to pay them. We might be able to give you some information about import charges, but before you buy an item, it’s good practice to check with your country’s customs office for more specific details.

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

To return your product, you should mail your product to:

208, Jiazhou Rd., Room 203, Shanghai China Zip Code 200040, China.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.